vg999's Privacy Policy

1 Definitions and Scope of Application

In this Policy, "personal information" refers to any information through which a person can be directly or indirectly identified. The terms "vg999", "we", "our", or "platform" refer to the entity operating vg999.lat. "User" or "you" means anyone who uses our services.

This Policy applies to:

• All pages and services of the vg999.lat website
• All users accessing the platform from any device
• Both registered members and guest browsers
• Our customer service, live chat, and email communications

If you disagree with any term of this Policy, please refrain from using the platform and contact our customer service.

2 Information We Collect

2.1 Information Provided at Registration

When you open an account at vg999, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address in Bangladesh
• Preferred currency (Bangladeshi Taka — BDT)
• Username and password

2.2 Identity Verification (KYC) Information

For secure transactions and fraud prevention, we may collect the following as part of identity verification:

• National ID card (NID) or passport copy
• Recent proof of address (utility bill or bank statement)
• Information related to bKash, Nagad, or Rocket account verification

2.3 Automatically Collected Information

While you use the platform, we collect the following information through technical means:

• IP address and device type
• Browser type and version
• Activity logs and timestamps on the platform
• Session information obtained through cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.4 Financial Transaction Information

We retain records of transactions related to deposits, withdrawals, and bonuses. However, we never store your complete mobile banking PIN or password.

3 Purpose of Using Information

vg999 uses your personal information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To manage deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Service: To provide 24/7 live chat and email support for your questions and complaints.
• Security and Fraud Prevention: To detect illegal activity, money laundering, and fraud.
• Responsible Gaming: To support users who may be at risk from gambling-related problems.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analytical purposes to improve platform experience and functionality.
• Communication: To inform you about important updates, policy changes, and relevant offers.

We never sell or rent your information to third parties for marketing purposes without your consent.

4 Disclosure of Information and Third Parties

vg999 may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We work with game technology providers (such as PG Soft, Pragmatic Play, JILI, Spribe), payment processors, and technology service providers. These partners receive only limited access to the information necessary for their work and are bound by strict confidentiality agreements with us.

4.2 Legal Obligations

If we are required to disclose information due to a court order, government directive, or legal obligation, we will do so. Where possible, we will notify you in advance.

4.3 Fraud Prevention

If serious fraud or criminal activity is suspected, information may be provided to the relevant authorities.

We never transfer your personal information to commercial advertisers, data brokers, or any unrelated third parties.

5 Cookies and Tracking Technologies

vg999 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: For core platform functionality (login sessions, security tokens). These cannot be disabled.
• Functional Cookies: To remember your preferences and settings (language, game history).
• Analytical Cookies: To analyse platform usage and improve services. Data is collected anonymously.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, this may limit some features of the platform. Disabling essential cookies will prevent login sessions from working.

6 Data Protection and Security Measures

vg999 uses industry-standard technology and processes to ensure the security of your information:

• SSL Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Access Controls: Only authorised staff can access personal information on a need-to-know basis.
• Regular Security Audits: The security of our systems is periodically reviewed and tested.
• Two-Factor Authentication: A two-factor authentication option is available to protect your account.
• Firewall and Intrusion Detection: Round-the-clock protection is active at the server level.

However, no system on the internet is 100% secure. If a security breach occurs, we will notify affected users as quickly as possible and take the necessary steps.

7 Data Retention Period

vg999 retains your personal information in accordance with the following policy:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• After Account Closure: Information is kept for a defined period to meet legal obligations and resolve disputes.
• Financial Records: May be retained for an extended period as required by financial regulatory laws.
• Log Files: Security logs are retained for a limited period and then deleted.

Once the retention period expires, information is securely and permanently deleted or anonymised.

8 User Rights

As a vg999 user, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to Restrict Processing: The right to object to the use of your information for a specific purpose.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Marketing Opt-Out: The right to withdraw from promotional communications at any time.

To exercise these rights, please contact us. We will respond to your request within a reasonable time. Some requests may not be fully fulfilled due to legal obligations.

9 Protection of Children and Minors

vg999 is an adults-only platform. Our services are strictly for users aged 21 or older.

• We do not intentionally collect information from anyone under the age of 21.
• An age verification process is followed at the time of registration.
• If a minor's account is identified, it will be immediately closed and the relevant information will be deleted.
• Parents and guardians may notify us about any account they find suspicious.

10 Responsible Gaming and Data

As part of responsible gaming support, we monitor your gaming activity. This information is used to:

• Identify early signs of excessive gambling risk
• Provide the option to self-exclude or set limits
• Provide information on professional support where needed

To learn more about responsible gaming, please read our Responsible Gaming page.

11 Policy Changes

vg999 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised.
• Registered users will be notified by email for significant changes.
• Continued use of the platform after any changes will be taken as your agreement to the revised policy.

We recommend reviewing this page regularly so that you stay informed about the latest policy.

12 Contact and Complaints

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

We respect your privacy and take every request you make seriously. We are committed to protecting your information.